FAQs

What is The Elf Tradition?

The Elf Tradition has been around for many years and features in European and American folklore and also has roots in Japan.

Traditionally on 1st December, Elves are sent by Santa to check children are behaving but (with the help of a grown up) they can be quite mischievous themselves! Children delight in the trouble and chaos the elves can cause.

What age group will enjoy the tradition?

I would say 2 to 102. This is something to get the whole family talking and giggling. I started the tradition in my house when my oldest daughter was three – she is still loving it aged nine. I can’t imagine our house without our elf at Christmas. I suppose if I had to commit, this product is aimed at children aged 3 to 7 years old.

Are the toys safe for young children?

Our soft toys are suitable for children aged one year plus and have been full safety tested and approved. Our sundry items are for children aged three years plus. Please dispose of all packaging before allowing a child to play with the products.

I placed a pre-order, when will it arrive?

Preorders placed November 2014 – July 2015 will despatch in August 2015. Please contact me if you require an alternative despatch date.

Where is my parcel?

Parcels are normally despatched within 2-3 working days (excluding preorders, see above). Where despatch times are longer, particularly in the months of October and November, we will advise on the individual product pages.

You will receive an email when your order is despatched. Please check your junk folder if you do not see correspondence from us.

UK orders are sent by Royal Mail. 80% of our parcels land the next working day after despatch but the exact date is not guaranteed. Royal Mail will only pay compensation for loss once 15 working days have passed since the item was posted.

Before contacting us to report a lost or delayed parcel, please check with your local Royal Mail delivery office – the postman may have forgotten to leave a card. Nine out of ten times, the parcel is sitting waiting for you at the delivery office

If there is still no sign of your parcel, please contact us and we will process the necessary paperwork and Royal Mail will contact you to clarify the circumstances.

Do I need one elf per child or one per household?

Only one elf starter pack is needed per household – our personalised set is suitable for up to five children in the one house. However, if you want two elf toys, you will need two sets. Consider Missy Elf if you don’t want two soft toys that look the same.

Are all the elves the same?

The actual ‘My Little Elf’ soft toys are the same but it you order two starter sets at the same time, we’ll be sure to send you different versions of the passport. You can then read about the different likes, dislikes and talents that each elf has.

There is only one version of Missy Elf and one version of the Missy Elf Passport.

It’s December; am I too late to start this tradition?

If you have only just discovered the Elf Tradition and it is already December, don’t worry. All sorts of reasons can be given to explain the late arrival of an elf including weather conditions, being a younger elf or delays with the required toy making.

Or, you could always wait to next year to start and use this year to gather lots of ideas for elf mischief. We offer great pre-order prices if you order in advance.

Can I choose a name for my elf?

Yes, you choose a middle or nickname and fill it in on the passport.

I’m a teacher, can I have extra charts?

Please contact us in November for a downloadable file

I have a complaint.

Call me. I’m a nice person

My question is not answered here

Just contact me; I will do my best to help.